A curious thing happened when I went to check my points accumulation with Cobalt … I hadn’t been awarded my category bonuses on my transit purchases.
I called into American Express and explained the situation to them and we found out that Calgary Transit was being coded to the City of Calgary’s main account and thus not attracting a category bonus.
Based on the fact that most cities own their transit systems, you may see the same thing on your Cobalt transactions.
The rep told me that she would credit me with 6 additional Membership Reward Select points, which is fine but not the reason I had called.
I asked her to rectify the cause of the issue rather than retroactively credit the points. I was placed on a 5-minute hold and when she came back she advised that she spoke to a supervisor who was making the change in the system to update the merchant code so that it would award the 2x bonus for all future transactions.
So if you’re in Calgary … you’re welcome 🙂 If you are in the rest of Canada, watch your online statement closely to make sure you are correctly being credited.